How credibility scoring works
A complete breakdown of the 0–100 scoring system, what each range means, and how to build your score over time.
The three components of credibility
Your credibility score (0–100) is calculated from three components: profile setup (up to 30 points), verification status (20 points when verified), and reviews (up to 50 points). Profile and verification are entirely within your control. Reviews require sustained, genuine work over time.
Profile setup score (up to 30 points)
The profile setup component evaluates how complete and trustworthy your profile looks. Each field contributes a specific number of points toward the 30-point maximum. Leaving fields blank directly reduces your score.
- 1Full name — 6 points. Must be entered and match your school records.
- 2Profile photo — 6 points. A clear, recognizable photo is required.
- 3Bio — 5 points. A written introduction explaining your services and reliability.
- 4Primary skill — 4 points. Your main service offering.
- 5Contact (phone or email) — 4 points. An active way for clients to reach you.
- 6Products — 5 points. At least one product or service listed.
Best practices
- Complete every field to reach the full 30 points. A half-finished profile caps your maximum score at 50 (30 profile + 20 verification).
- Add at least one product or service. This is worth 5 points and also improves your visibility in Discover.
Avoid these
- Leaving fields blank and expecting a high score. Each missing field costs you specific points.
- Skipping your bio. It is worth 5 points and is one of the easiest fields to complete.
Verification score (20 points)
When your profile is verified (badge status is “Verified”), you earn 20 points. This is a binary either/or — you either have the badge and earn 20 points, or you do not and earn 0. The verified badge is one of the fastest ways to jump from the Low range into the Moderate range.
Best practices
- Complete verification early. It is the single fastest way to add 20 points to your score.
- Keep your name consistent across your profile and verification documents. Name changes trigger a badge re-review.
Avoid these
- Requesting badge review with an incomplete profile. This wastes time and delays approval.
- Changing your name or faculty frequently. Each major change sends your badge back under review.
Review score (up to 50 points)
Reviews earned through completed interactions contribute up to 50 points. Each review is mapped from a 1–5 star rating to a point value: 1 star = 0.5 points, 2 stars = 1.0, 3 stars = 1.5, 4 stars = 2.0, 5 stars = 2.5. These points are then multiplied by the reviewer’s confidence weight. The total is capped at 50, meaning you do not need hundreds of reviews to max out this component — you need consistent high-quality reviews from credible reviewers.
- 1Complete genuine service requests through the platform.
- 2After each completed interaction, the client can leave a review with a 1–5 star rating and comment.
- 3A 5-star review from a credible reviewer contributes 2.5 points (multiplied by their confidence weight).
- 4A 3-star review contributes 1.5 points — still positive, but less impact than a strong review.
- 5A 1-star review contributes only 0.5 points — minimal impact but not zero.
- 6The total review points are capped at 50. Once you reach 50, additional reviews do not increase this component.
Best practices
- Focus on delivering excellent work consistently. Strong reviews from credible reviewers build your score faster.
- Encourage clients to leave honest reviews after every completed interaction. Do not pressure them or offer incentives.
- Respond professionally to any feedback. How you handle criticism affects how others perceive your profile.
- Build reviews over weeks and months. This is a long-term metric by design.
Avoid these
- Asking friends to leave fake reviews. The system weights reviews by authenticity and reviewer credibility.
- Expecting rapid score increases from reviews alone. Each review contributes between 0.5 and 2.5 points.
- Avoiding the platform after a bad review. Your response and future work matter more than a single negative rating.
Score ranges and what they mean
Your score is color-coded so other students can see your standing at a glance. Here is what each range represents:
- 10–10 (Critical, Red) — Incomplete profile, no verification, no reviews. This is the starting point for new accounts.
- 211–20 (Low, Orange) — Partially complete profile or newly verified with few or no reviews.
- 321–30 (Moderate, Yellow) – Complete profile, verified, and starting to collect reviews.
- 431–60 (Good, Amber) — Fully verified with a solid review history. This is where most active providers land.
- 561–100 (Excellent, Green) — Fully verified, many positive reviews, and sustained high-quality work over time.
Best practices
- Track your score on your profile page. It updates as you complete fields and earn reviews.
- Aim for the Good range (31–60) as your medium-term goal. This requires consistent work and a complete profile.
- The Excellent range (61+) is earned over months of genuine service delivery and positive client relationships.
Avoid these
- Panicking if your score does not move quickly. The system is designed to reward sustained effort.
- Making major profile changes when you are close to a color threshold. Changes can temporarily lower your score.
- Comparing your score to providers who have been on the platform for much longer. Context matters.
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